Task 1: Resume & Cover Letter
Virtual Imagination 2011 ITSCR Application Alex Taylor – 2011 02 02 Cover Letter Alex Taylor – 2011 01 31 Resume Alex Taylor – 2011 02 02 References
Task 2: Technical Support Resources
OIT Support Center At the OIT Support Center the majority of our work is with local accounts, so most of the tools and resources we use are local or internal admin interfaces. A tool we do use that is publicly available is Citrix GoToAssist. GoToAssist allows us to provide remote assistance to anyone with an […]
Task 3: End-User Support Documentation
UA Office of Information Technology Documentation Examples Adjusting Display Name in Google Editing Your Reply-to Address in Google Apps at UA Changing Course Availability in Blackboard Learn
Task 4: System Recommendations and Support Plans
Task 4.1: Research and Recommendations I chose to look into a computer for a UAF student. I researched an Apple MacBook Pro and a Dell Inspiron 14R-2nd Gen laptop. The two laptops are similar in size and specification. The three main specification differences were with the processor, the battery, and the case body construction. The […]
Task 5: IT Trends
Human interface with computers has evolved from punchcards, to keyboards with text based visual feedback, to keyboards and mice with graphical feedback. With the Nintendo Wii game console, human interface with electronics completely changed. Suddenly your movement and gestures, through Wiimote controllers with accelerometers, gyroscopes, and inferred cameras, could be replicated by a game character. A […]
Task 6: Quality Control Check List
The following list is focused on providing support and maintenance for a Mac. Task 6: Quality Control Check List Evaluate Current System Apple System Profiler Like Belarc or systeminfo Disk Utility SMART Status of the hard drives Repair Disk Permissions Automatically runs “Verify Disk Permissions” Checks for errors in the file permissions Repairs any errors […]
Task 7: Troubleshooting and Maintenance Documentation
Baseline System Information Change Logs PC-10 Change Log VI-Server-01 Change Log Summary Other Documents ipconfig – Classroom PC ipconfig – PC-10 ipconfig – VI-Server-01 All paper checklists and documentation (pdf)
Task 8: Human Relations
To be evaluated during the presentation of this portfolio.
Task 9: Project Management & Implementation
Submit Portfolio to Bill Barnes when everything is complete